SHIPPING & PAYMENT TERMS
Please see all shipping information below for national and international shipping:
PRODUCTION & SHIPPING LEAD TIMES:
All Leather orders from The Grande Dame are handcrafted and made to order. This is pretty unique, but therefore extra time will need to be allocated to receive your item/s. Each unique piece can take up to 7-10 days to be handcrafted, then please allow an extra 1-3 weeks for delivery.
Please note–shipping time does not include production time, please see above for turnaround time.
For all other items that list **IN STOCK** these will be shipped within 24 hours of receiving the order.
Orders placed on weekends or public holidays will be processed on the following business day.
Once your parcel has been shipped you will receive a dispatch notification e-mail along with the tracking information and carrier we’ve used to ship your order for you to track your shipments progress.
Please note, delivery time is an estimate only and The Grande Dame is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. The Grande Dame unfortunately cannot deliver to PO Boxes at this time. All delivered items must have a signature upon delivery, so please ensure someone is at the intended address to sign for the parcel when being delivered. All parcels returned to sender due to not being claimed, or for incorrect address, re-delivery charges may be applicable.
DELIVERY WITHIN AUSTRALIA:
Standard shipping charges are AUD $10 via Australia Post Satchels (Please see above for production and shipping turnaround time).
Express Post shipping charges are AUD $18 via Australia Post Satchels (Please see above for production and shipping turnaround time).
DELIVERY OUTSIDE OF AUSTRALIA:
All international orders will be shipped through DHL courier service and charged a flat rate of $29.95. You will receive a tracking number with this shipment that will be e-mailed to you upon dispatch (Please see above for production and shipping turnaround time).
TAXES & DUTIES:
The Grande Dame unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, rest with the customer. Payment of these duties and taxes is necessary to release your order from customs on arrival and custom authorities require that we state the value of your order directly on your order. Customs agents have the right to release or deny release of your order, and in unusual cases may delay delivery.
Please contact your local customs office for more information regarding taxes and duties payable in your region.
All payments on thegrandedame.com.au are processed via Paypal, a completely secure payment gateway. You do not need a Paypal account to check out via Paypal, simply follow the prompts to checkout as a guest and enter your credit card details to the secure payment page.
All prices listed on thegrandedame.com.au are in AU dollars and include GST and are charged to your credit card in AU dollars. Any international orders will have the GST removed from the total price.The bank that has issued your credit card determines the exact exchange rate at the time of purchase. To get an estimate of the current rate visit:
If you have any questions or queries please contact The Grande Dame on E-mail at: